It’s often said that without change, humankind in general doesn’t evolve, doesn’t grow, doesn’t learn how to be better than the sum of its parts. It’s certainly true that in GSA, change is our mantra: we are always asking, not “how do I do that?” but “how can I do that better?” Exploring ways to be efficient, effective, and cutting-edge is just one more way we strive to deliver great service always. It’s no surprise that these things are also at the heart of Lean Six Sigma. GSA is committed to using Lean Six Sigma principles and practices to improve how we do business: as I write this, there are more than 35 LSS events planned for this fiscal year alone, and many more happen spontaneously, as ideas for streamlining our business practices occur. I encourage each of you to ask yourselves, your coworkers, and your managers: how can I (or my team) do my job better, and faster, or more efficiently? These questions are at the core of LSS, and keep us always focused on that key factor so vital to a healthy organization: change.